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Overview
Overview
The installation of water meters is primarily a logistics exercise, one that unfolds across thousands of small construction sites situated at the frontage of individual private properties. Every household is affected, and the success of the rollout depends on precision, coordination, and communication.
The key aspects of the water meter installation programme are:
A uniform process that defines how standard installs are completed and how non-standard or complex sites are handled.
The rules that set out when minor private-side adjustments are funded by the provider and when customers must resolve their own plumbing constraints.
A stepped methodology of procedures for finding and handling undocumented or unknown laterals, using escalation techniques from hand digging to GPR and machine excavation.
The system for capturing installation records, monitoring progress, and verifying that installations meet the required standard.
The framework for setting contractor expectations, performance requirements, pricing structures, and on-site conduct.
The process for capturing accurate installation data, validating it at source, and ensuring it aligns with billing, asset management, GIS, and AMI systems.
Stage 4 Key Takeaways
Stage 4 Key Takeaways
Stage 4 is where the programme becomes real — thousands of small construction sites, tight logistics, and customer-facing work that must run smoothly and consistently.
Standardised install methods drive productivity, while a clear escalation path handles the messy, legacy, or complex sites without slowing the whole programme down.
Fair, transparent rules for private-side issues are essential — protecting equity across the customer base while giving households workable options when individual metering isn’t straightforward.
Quality, data, and tracking make or break the rollout — every install is a data event, and accurate capture, validation, and geo tagging keep billing, AMI, and asset systems reliable from day one.
Strong contractor relationships keep momentum and performance high — clear expectations, fair compensation, shared KPIs, and quick decisions create a predictable, high-performance rollout that customers experience as professional and consistent.
Where to next?
Where to next?
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